Please, follow this rules for a correct follow up and resolution of your request:

-   Remember to read FAQ section in knowledgebase.

-  "Help Topic": OM System / OM System - Custodian

-  Fill all fields of the form

- "Type" should be selected based in these premises:

• Improvement: a suggestion to add a new functionality or improve one of the existing.
• Issue (bug): The system seems working but a functionality doesn't work as expected (based on user manual or explained by Custodian team).
• Support: None of the above.  Examples
  • Creation of users or change rights
  • User locked
  • The systems seems not working
  • Request to get help in some aread not covered by the manuals or FAQ.

-  Provide as much information as you can for a correct identification of the issue/requirement. Steps to get the issue, snapshots with the error, and files/data used (attachemnt, project, work order id, etc.)

-  Only one issue per ticket. Different error message or steps to get the problem it's a good method to identify different tickets.

- Add interested people in the request. These will be added as collaborators in the response. Ideal format would be:

• Technician: [email protected], [email protected]
• SM: [email protected]
• Regional Manager: [email protected]

Best regards

Custodian team